SOS: my remote control is partially working or doesn't work at all!

Is your Smart Controller no longer responding or does it seem to be malfunctioning?

Before concluding that your appliance is faulty, it is important to check a few essential points.

This article will guide you through the troubleshooting steps to resolve common problems you may encounter with your remote control. 🥰

How do I check my pairing?

Your remote control does not work automatically. It must be connected to your EyeRide to work.

Here's how to do it:

In the application, click on the cogwheel at the top left to access the settings.
Select ‘Connect EyeRide’.
Click on ‘Connect the remote control’.
Choose ‘Smart Controller’ (not ‘Remote Button’).
Press the central button on the remote control.

Your remote control is now connected and ready to use! To help you further, we've created a pictorial tutorial.

→ Click here to discover it.

If your remote control isn't responding as well as it used to, you may need to change the battery.

To find out if it's out of order, simply remove the silicone cap and watch for a flashing blue light.

If you don't see any, the indicator tells you that the battery needs changing!

Find out how by clicking here.

Only the central button works

If your Smart Controller seems to respond only to the central button, you may be in ‘basic’ mode.

In this mode, certain functions, such as movement, are not active, which may give the impression that the remote control is not working properly.

Your Smart Controller remote control has two modes:

Basic Mode: Allows you to perform simple actions such as picking up your phone, controlling the music, adjusting the display brightness or activating the voice assistant.
Advanced mode: Allows total control of the interface, such as switching between applications or selecting a contact. To ensure your safety, we recommend that you only use this mode when you are stationary.

To switch to ‘advanced’ mode, press and hold the ‘-’ key.

This will activate all the functions of your remote control and should solve the problem. 😊

To find out more about your remote control, click here !

If you have experienced problems with your Smart Controller remote control, these solutions should help you resolve common issues.

To sum up: make sure that the remote control is correctly connected and that you are using the right mode for your needs.

If, after following these steps, your remote control still doesn't work as expected, don't hesitate to contact us for further assistance.

For more information and to familiarise yourself with your remote control, click here !