SOS: My voice command isn't working!

If you're having problems with your EyeRide's Voice Command, here are a few simple steps to check and activate the necessary settings.


1. Make sure that the voice assistant is activated on your phone

Your phone's voice assistant may not be activated automatically. 

You will find the procedure below:

On Android:

  • Open the Google Assistant application on your Android phone or tablet.
  • If the Google Assistant is deactivated, you will see an option to activate it. Press ‘Enable’ at the bottom of the screen.
  • Once activated, test your voice assistant by simply saying ‘OK Google’, without having connected EyeRide.


On iPhone:

  • Go to Settings then Siri and Search.
  • Touch Detect, then choose ‘Say Siri’ or ‘Siri’ (depending on what is displayed on your phone).
  • Once activated, test your voice assistant by simply saying ‘Say Siri’, without having connected EyeRide.


2. Activate voice control via EyeRide or Smart Controller 

When your EyeRide is connected to your phone, Voice Command is not activated automatically - you must activate it manually.

There are two ways of doing this:

  • Via the Smart Controller: Press and hold the I▷ command.
  • Via EyeRide: Press the button in the middle of the external module for 1 second.


3. Check the microphone position and audio kit connection

The EyeRide audio kit must be positioned in a certain way for it to be 100% effective.

  • Check that the little white arrow on the microphone is pointing towards you. The microphone must be correctly oriented to work. It is specially designed not to be affected by wind while driving.


  • Make sure you have connected the audio kit correctly
  • It may sometimes be necessary to use a little force to insert the audio jack correctly. 


These actions will enable you to activate the voice command and take full advantage of your EyeRide's functions!

If these steps don't solve your problem, don't hesitate to contact us for more help.

Share this post
Labels
Archive
Sign in to leave a comment